Our Services

Patient Navigator

A Trusted Guide at Medical Appointments

Do you know a senior adult who would feel more comfortable going to the doctor if there were someone they trusted to accompany them?

Patient Navigators are trained volunteers who accompany senior adults to their medical appointments.  Patient Navigators help seniors and their families get the information and care they need while reducing the stress often associated with medical appointments.  Our Patient Navigators are especially helpful when seniors’ family members live far away; may not be available, or for seniors who need this personalized support at medical appointments.


JFS Patient Navigators:

• Talk with the senior adult before appointments to review their concerns, medications and questions.
• Accompany seniors to doctors’ visits and medical procedures.
• Help facilitate doctor/patient communication.
• Review the doctor’s instructions and help schedule follow up visits after each medical appointment,
• Compile a written record of the doctor’s appointment to keep or share with family and caregivers.


JFS Patient Navigators are caring volunteers whose training includes:

• Common health issues among senior adults, with an emphasis on chronic medical conditions.
• Essential information about Medicare.
• Listening and communicating with medical personnel.
• Stress reduction techniques and applications for seniors.
• Patient Advocacy.
• Confidentiality and Ethics



Ethel gets better attention from providers and
personalized support when a JFS Patient Navigator
escorts her to medical appointments


JFS Patient Navigators receive extensive, ongoing
training so they can help frail older adults get
the health care and information they need


Participate in the Patient Navigator program:

ENROLL: If you,or someone you know,
would benefit from Patient Navigator
services, contact us:

VOLUNTEER: If you would like to
join our team of trained volunteer
Patient Navigators:


Are you a JFS Patient Navigator?
Click here for forms, resources and driving directions.


Funded by:

The Patient Navigator Program is funded by many generous donors as well as the Framingham Union Grants Panel of the Metrowest Health Panel, Combined Jewish Philanthropies, Mutual One Charitable Foundation, Sanofi Genzyme and Cummings Foundation.

CJP logo       Metrowest Health Foundation logo      Mutual One Charitable Foundation logo